| Opening | Welcome to Urban Company! I'm [Associate Name] How may I assist you today? |
| Canned Responses (Level 1) | I apologize for the experience you had and would appreciate if you could elaborate on your concern here so that I can assist you better. Please confirm the service. |
| Canned Responses (Level 2) | Thank you for providing the necessary information; Please stay connected and allow me 2-3 mins to review it. |
| Agent Action 1 | check with cx in details what is the exact issue in quotation and pitch for new consultation after offer Token of apology credit ( 100-200 credit) depend upon customer and no of survey he booked ( if 1 survey offer 100 if more than 1 survey offer 200 ). more than 200 credit TL notes is mandate on ticket |
| Canned Responses (Level 3) | I apologize for the inconvenience you've experienced. Please accept our sincere apology. I understand if you prefer not the current quotation. The best solution we can offer is to add XXXX UC credits to your account, and we kindly request that you rebook the service through UC. A new service provider will assist you with better communication and ensure that they provide all the necessary details regarding any quotations. |
| Closing | I hope we were able to assist you today. Please do not hesitate to contact us, if you require any additional support. Thank you for interacting with Urban Company! |