Change in Plans Reschedule

Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
Canned Responses (Level 1)	Would request you to confirm me the booking date for which you want the booking to be rescheduled
Canned Responses (Level 2)	Thank you for sharing the required information with us. Please allow me sometime to check , May I place your chat on hold for 2 minutes
Agent Action 1	Check the dashboard
Sub scenario	1. When customer wants to reschedule and slots also available .	1. When customer wants to reschedule and slots are not available .
Canned Responses Level3	Dear customer , The slot on -- day is available May I go ahead ahead and reschedule?	Dear customer ,we regret to inform you that , slots you have requested is currently occupied and no professionals available for the requested slots , instead we have available Slots for Today - 21st Mar May I go ahead ahead and reschedule?
Canned Responses Level4	Thank you for confirming the same, will reschedule your request for the given date you will get the confirmation in the application as well. from now you can also reschedule the booking from your end as well by following the below mentioned steps : Open UC App >> Bookings >> Select the Booking you want to Reschedule >> Select Reschedule >> Select Preferred Slot	Thank you for confirming the same, will reschedule your request for the given time you will get the confirmation in the application as well. from now you can also reschedule the booking from your end as well by following the below mentioned steps : Open UC App >> Bookings >> Select the Booking you want to Reschedule >> Select Reschedule >> Select Preferred Slot
Canned Responses Level5	Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany.	Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany.