Change in plans Cancellation

Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
Canned Responses (Level 2)	Thank you for sharing the information with us. Do you wish to reschedule the servive as per your requirement or proceed with cancellation.
	If cxt wants to reschedule		If cxt wants to cancel
Agent Action 1	Check the dashboard
Sub scenario	if slots are available	if Slots are not available	Cancellation
Canned Responses Level3	Dear customer , The slot on -- day is available May I go ahead ahead and reschedule?	Dear customer ,we regret to inform you that , slots you have requested is currently occupied and no professionals available for the requested time slots , instead we have available Slots for Today - 21st Mar May I go ahead ahead and reschedule?	Your request has been cancelled We have initiated the refund of __ on your same source of payment and that will get refunded within 5 to 7 business days (excluding Saturdays, Sundays and bank holidays).
	Thank you for confirming the same, will reschedule your request for the given time you will get the confirmation in the application as well. from now you can also reschedule the booking from your end as well by following the below mentioned steps : Open UC App >> Bookings >> Select the Booking you want to Reschedule >> Select Reschedule >> Select Preferred Slot	Thank you for confirming the same, will reschedule your request for the given time you will get the confirmation in the application as well. from now you can also reschedule the booking from your end as well by following the below mentioned steps : Open UC App >> Bookings >> Select the Booking you want to Reschedule >> Select Reschedule >> Select Preferred Slot
Canned Responses Level4	Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany.	Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany.	Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany.