Payment Failed

Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
Canned Responses (Level 1)	I apologize for the inconveninece caused to you regarding the payment
Canned Responses (Level 2)	Please allow me sometime to check the details in this regards. In the meantime , can you confirm if any amount has been debited from your account
Agent Action 1	Check the dashboard
Sub scenario	1. If payment got failed and not captured on payment dashboard .	1. If payment got failed and captured on payment dashboard .
Canned Responses Level3	Dear customer we would like to inform you that you have tried placing a service for Painting with us , where payment of XX rs got failed on payment gateway . Would request you to please try paying through diffrent source of pyament. if there is any deduction that will be get refunded in 5 to 7 business day (excluding Saturdays, Sundays and bank holidays) and you can cordinate with your bank accordingly.	Dear customer , I would like to inform you that we have captured payment of __ only , as per the available information we have collected only one payment of yours of __ on ( Date) for ( Painting) service . We have initiated the refund of __ on your same source of payment and that will get refunded within 5 to 7 business days (excluding Saturdays, Sundays and bank holidays).
Canned Responses Level4	Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany.	Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany.