Incorrect estimate shared
| Opening | Welcome to Urban Company! I'm [Associate Name] How may I assist you today? | |||
| Canned Responses (Level 1) | Thank you for sharing the required information with us. I apologize for the inconveninece caused to you regarding incorrect estimate. . Please allow me sometime to check the better information related to your query, May I place your chat on hold for 2 minutes | |||
| Agent Action 1 | Call SA | |||
| Sub scenario | If SA answers the call | SA does not answer the call | ||
| GET A CON CALL DONE | ||||
| Canned Responses Level3 | As checked with the professional, he will be sharing the quotation in XX min. request has been also raised with relevant department and they will keep a follow up with a professional . complaint number for the same is UC103456js you can also track the status from your application . | We tried contacting the professional multiple times. Sadly, the assigned professional is not reachable at this moment. However, I'm raising this case to the concerned department to help you out better, you will receive a follow-up call in 15 minutes. complaint number for the same is UC103456js you can also track the status from your application | ||
| Canned Responses Level4 | Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany. | Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany. | ||