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  3. EJ OTP

EJ OTP


OpeningWelcome to Urban Company! I'm [Associate Name] How may I assist you today?
Canned Responses (Level 1)Please allow me sometime to check the details in this regards. In the meantime , can you confirm if the work has been completed at your place and you are satisfied with the service.
Agent Action 1Check the dashboard
Sub scenario1. If  Customer is satisfied
1. If Customer is not satisfied.
Canned Responses Level 2Dear customer we would like to inform you that the end job otp for your current service is XXXX. 

Request has been raised with relevant department and they will keep a check with the professional to get this fix .
complaint number for the same is UC103456js you can also track the status from your application .
Canned Responses Level 3Closing script 

Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting  with Urbancompany.		Your concern has been escalated to the relevant department and they will be assisting you shortly.Thank you for connecting with Urban Company ! Have a great day ahead.