EJ OTP
| Opening | Welcome to Urban Company! I'm [Associate Name] How may I assist you today? | |||
| Canned Responses (Level 1) | Please allow me sometime to check the details in this regards. In the meantime , can you confirm if the work has been completed at your place and you are satisfied with the service. | |||
| Agent Action 1 | Check the dashboard | |||
| Sub scenario | 1. If Customer is satisfied |
1. If Customer is not satisfied. | ||
| Canned Responses Level 2 | Dear customer we would like to inform you that the end job otp for your current service is XXXX. |
Request has been raised with relevant department and they will keep a check with the professional to get this fix . complaint number for the same is UC103456js you can also track the status from your application . |
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| Canned Responses Level 3 |
Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany. |
Your concern has been escalated to the relevant department and they will be assisting you shortly.Thank you for connecting with Urban Company ! Have a great day ahead. | ||