General Query

Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
Canned Responses (Level 1)	Please allow me sometime to check the details in this regards.
Agent Action 1	Check the dashboard
Sub scenario	1. Discount related	2. Address change	3. customer issue related with another department	4. customer asking for membership refund	5. customer asking UC associate to place booking on customer behalf	6. Painting process/Procedure
Canned Responses Level2	. May i place the chat on hold to check with the surveyor to help you with the best resolution.	"Dear customer,We regret to inform you that the address can only edit while placing the request, once request has been placed we can't make any amendments in the address." However taking this as a feedback and will make sure if we can live with such feature for the same.	"Dear customer, we sincerely apologize for the uncertain experience and inconveinience caused to you however, I would like to inform you that your concern has been raised with relevent department and they will call you ASAP and will accordingly provide you the resolution . your complaint number is UC12348ou9 and can track the status on application as well. "	I apologize for the unintentional error and we assure you that this type of error will not occur in the near future. Please consider this as an exception and give us a chance to serve you better in the future.however membership is non refundable and non transferrable , we understand the level of dissatisfaction and this was never our intent , we always focuse on providing quality services thorugh the company standards however will assure that this will not occur near future.	I would like to inform you that we are not allowed to place any booking due to security reasons and placing a requets is totally depends upon customer needs and prefferable time slots .However taking this as a feedback and will make sure if we can live with such feature for the same	RM: Customer would place a survey request by paying 99 rs, Our partner will do the survey on booking date and share the quotation, Customer accepts the quotation and select the slot for service delivery by paying 35%, rest 65% would be paid on start date of the project post which start job OTP to be shared with Partner to start the project. Post project completion customer will share the End job OTP if satisfied with the work else raise a complaint on aplication in case of any issues. Bite Size - Customer would place a request selecting the services based on requirements and will confirm an available slot by paying 500 rs in advance. An expert painter will be assigned on this request, who will start the job basis the slot selected by Customer.
Canned Responses Level 3	Dear customer, wanted to inform that. We wont be able to provide any further discount in this.the quotation as the quotation is prepared with the respect to the standard market price and we try our level best to offer best suitable price for the service. I understand the level of your dissatisfaction, if I would have been in your shoes, I would have been felt the same.		Your concern has been escalated to the relevant department with the ticket id 'xyz' and they will be assisting you shortly.Thank you for connecting with Urban Company ! Have a great day ahead.
Closing Script	Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany.	Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany.	Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany.	Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany.	Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany.	Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany.