EMI issues
| Opening | Welcome to Urban Company! I'm [Associate Name] How may I assist you today? | ||||||||
| Canned Responses (Level 1) | Please allow me sometime to check the details in this regards. In the meantime , can you confirm if the work has been completed at your place and you are satisfied with the service. | ||||||||
| Agent Action 1 | Check the dashboard for GSV | ||||||||
| IF gsv> 15k | If gsv < 15k | ||||||||
| Sub scenario | 1. how to avail the service. | 2.not getting option to avail the service | 3. option visible but not able to avail | 4. emi opted but interest is charged | Dear customer, we wanted to inform you that we offer no cost emi option to the customer with GSV >15000, Since the GSV of your project is xyz, the project is not eligible for EMI | ||||
| Canned Responses Level 2 | Dear customer, we wanted to inform you that we offer no cost emi option to the customer with GSV >15000 You can avail this service while making the payment post accepting the quotation. | I apologize for the unintentional error and we assure you that this type of error will not occur in the near future. Please consider this as an exception and give us a chance to serve you better in the future. Dear customer, we regret to inform that emi option is available on selected cards, Kindly try using another bank card. | I apologize for the unintentional error and we assure you that this type of error will not occur in the near future. Please consider this as an exception and give us a chance to serve you better in the future. Dear customer, we regret to inform that emi option is available on selected cards, Kindly try using another bank card. | I apologize for the unintentional error and we assure you that this type of error will not occur in the near future. Please consider this as an exception and give us a chance to serve you better in the future. | |||||
Canned Responses Level 3 | Request has been raised with relevant department and they will keep a check to get this fix . complaint number for the same is UC103456js you can also track the status from your application . | Request has been raised with relevant department and they will keep a check with the professional to get this fix . complaint number for the same is UC103456js you can also track the status from your application . | |||||||
| Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany. | Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany. | Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany. | Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany. | Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany. | Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany. | ||||