EMI issues

Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
Canned Responses (Level 1)	Please allow me sometime to check the details in this regards. In the meantime , can you confirm if the work has been completed at your place and you are satisfied with the service.
Agent Action 1	Check the dashboard for GSV
	IF gsv> 15k				If gsv < 15k
Sub scenario	1. how to avail the service.	2.not getting option to avail the service	3. option visible but not able to avail	4. emi opted but interest is charged	Dear customer, we wanted to inform you that we offer no cost emi option to the customer with GSV >15000, Since the GSV of your project is xyz, the project is not eligible for EMI
Canned Responses Level 2	Dear customer, we wanted to inform you that we offer no cost emi option to the customer with GSV >15000 You can avail this service while making the payment post accepting the quotation.	I apologize for the unintentional error and we assure you that this type of error will not occur in the near future. Please consider this as an exception and give us a chance to serve you better in the future. Dear customer, we regret to inform that emi option is available on selected cards, Kindly try using another bank card.	I apologize for the unintentional error and we assure you that this type of error will not occur in the near future. Please consider this as an exception and give us a chance to serve you better in the future. Dear customer, we regret to inform that emi option is available on selected cards, Kindly try using another bank card.	I apologize for the unintentional error and we assure you that this type of error will not occur in the near future. Please consider this as an exception and give us a chance to serve you better in the future.
Canned Responses Level 3			Request has been raised with relevant department and they will keep a check to get this fix . complaint number for the same is UC103456js you can also track the status from your application .	Request has been raised with relevant department and they will keep a check with the professional to get this fix . complaint number for the same is UC103456js you can also track the status from your application .
	Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany.	Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany.	Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany.	Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany.	Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany.	Closing script Hope we are able to help you today , feel free to reach out if any further assistance required , Thanks for connecting with Urbancompany.