Allocation not done/NR
| Opening | Welcome to Urban Company! I'm [Associate Name] How may I assist you today? | ||
| Canned Responses (Level 1) | I apologize for the experience you had and would appreciate if you could elaborate on your concern here so that I can assist you better. Please confirm the service. | ||
| Issue | Pro not assigned prior to 24 hour of bdate | Pro not assigned on final bdate or bdate is passed | |
| Canned Responses (Level 2) | I can see that your booking is scheduled for XXXX date. The professional will be assigned two hours before your booking time. If, for any reason, the professional is not assigned, please contact us, and we will make sure to find the best solution for you. | We sincerely apologize for any inconvenience you've faced. Our commitment is to provide better service. I've checked, and the professional has not been assigned yet. I kindly request you to make a new booking. We understand the inconvenience this may cause, and to make up for it, we will add 100 credits to your wallet for the new booking. Additionally, as a token of apology, we will provide you with 100 extra credits, totaling 200 credits in your wallet. Once again, please accept our heartfelt apology. We will ensure that you don't encounter a similar issue in the future. Please note ( more than 200 credit TL note is mandate on ticket ) | |
| Closing | I hope we were able to assist you today. Please do not hesitate to contact us, if you require any additional support. Thank you for interacting with Urban Company! | ||