No show

Opening	Welcome to Urban Company! I'm [Associate Name] How may I assist you today?
Canned Responses (Level 1)	I apologize for the experience you had and would appreciate if you could elaborate on your concern here so that I can assist you better. Please confirm the service.
ACTION	Call the assigned partner
ISSUE	PNR OR partner denied for visit	partner connected - check with partner why he did no show and when can he go and provide same information to cx
Canned Responses (Level 2)	We sincerely apologize for any inconvenience you've faced. Our commitment is to provide better service. I've checked, and the professional is not taking our call too. I kindly request you to make a new booking. We understand the inconvenience this may cause, and to make up for it, we will add 100 credits to your wallet for the new booking. Additionally, as a token of apology, we will provide you with 100 extra credits, totaling 200 credits in your wallet. Once again, please accept our heartfelt apology. We will ensure that you don't encounter a similar issue in the future.	We're truly sorry for any trouble you've experienced. Our goal is to offer improved service. After checking, we found that the professional is running late because of XXXX reason. They can come to your house by XXX date. Could you please let us know if you're available on that date? If you are, we'll arrange the visit.
ISSUE	CLOSED	CX agree	CX disagree
Canned Responses (Level 3)	CLOSED	if cx agree park the case for the next visit date and time	I kindly request you to make a new booking. We understand the inconvenience this may cause, and to make up for it, we will add 100 credits to your wallet for the new booking. Additionally, as a token of apology, we will provide you with 100 extra credits, totaling 200 credits in your wallet. Once again, please accept our heartfelt apology. We will ensure that you don't encounter a similar issue in the future. CASE CLOSE Please note more than 200 credit TL note is mandate on ticket.